Shipping policy
The TrueCare Delivery Promise: Fast, Free, and Reliable
Fast relief shouldn’t come with slow shipping or hidden checkout fees. When you are in pain, every day counts. That is why we have aggressively optimized our global logistics network to ensure your TrueCare order arrives quickly, safely, and completely free of charge.
Below is exactly how we process, dispatch, and deliver your products.
1. 100% Free Shipping, Always
We firmly believe you should not have to pay extra to get the relief you need.
• Zero Hidden Costs: We currently offer Free Standard Shipping on all orders, with absolutely no minimum purchase required.
• Total Transparency: If we introduce expedited premium shipping options in the future, they will be clearly displayed and priced at checkout before you enter your payment details.
2. Priority Order Processing
We move fast so you can get moving again. Our fulfillment centers are optimized for rapid turnaround.
• Same-Day Dispatch: Orders placed before 2:00 PM EST on a business day are processed, packed, and shipped out that exact same day.
• Next-Day Dispatch: Orders placed after 2:00 PM EST, on weekends, or during public holidays are prioritized and shipped on the very next available business day.
3. Estimated Delivery Times
Once your order is processed and dispatched, transit times are fast and highly consistent across our primary markets. All TrueCare orders are delivered within 5–9 Business Days for the following regions:
• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• Ireland
(Please Note: While our delivery estimates are highly accurate, they are not guaranteed. Actual transit times may occasionally fluctuate due to severe weather, public holidays, local customs processing, or unexpected carrier delays).
4. The Direct-to-Consumer Advantage
To bypass the massive retail markups added by traditional middlemen, TrueCare operates on a streamlined direct-to-consumer model.
• We connect you straight to our supply chain, working directly with trusted manufacturing and logistics partners to fulfill every single order.
• By removing unnecessary layers of corporate cost, we are able to maintain clinical-grade product quality while offering free, express shipping directly to your front door.
5. Real-Time Order Tracking
You will never be left in the dark wondering where your package is.
• Instant Confirmation: The moment your order ships, you will automatically receive a shipping confirmation email containing your tracking number.
• Live Updates: You can track your package directly through the link in your email or via our on-site tracking portal.
• (Please allow 24–48 hours for the carrier’s system to initially update and display your package movement).
6. Customs, Duties, and Taxes
For deliveries outside the United States, international shipments may occasionally be subject to local customs checks, VAT, or import taxes.
• Unless explicitly stated at checkout, these charges are determined by your local customs authority and are the responsibility of the customer.
• While our streamlined logistics minimize these occurrences, we recommend checking your local import regulations if you are unsure.
7. Dedicated Delivery Support
We monitor our shipments closely, and if a logistics issue occurs, our support team steps in immediately.
• Lost or Delayed in Transit: If your package is significantly delayed, arrives damaged, or cannot be located by the carrier, email us instantly at support@trytruecare.com. We will launch an investigation and rapidly issue a replacement or refund if the package is deemed lost.
• "Delivered" But Not Received: If your tracking link shows your order was delivered but it is not in your hands, please check with neighbors, building reception, or safe drop-off locations around your property. If it is still missing, contact us immediately so we can escalate the issue with the carrier and find a swift resolution.