Return Policy

Last Updated: 11 jun 2026

At True Care, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 90 days of the delivery date, subject to the conditions outlined below.

90-Day Return Period

Customers may request a return or exchange within 90 days of receiving their order.

To be eligible for a return, the item must:

Be returned within 90 days of delivery.
Be in good condition, with no excessive wear, damage, alteration, or misuse.
Include all accessories and original packaging where reasonably possible.
Be accompanied by proof of purchase.

How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@trytruecare.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Our team will review your request and provide return instructions if your return is eligible.

Items returned without prior authorization may experience processing delays or may not be accepted.

Return Shipping Costs

Non-Defective Items

Customers are responsible for return shipping costs when returning items that are not defective, damaged, or incorrect.

Original shipping charges are non-refundable unless required by applicable consumer protection laws.

We recommend using a tracked shipping service and retaining proof of shipment.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during transit, or different from what was ordered, please contact us within a reasonable period after delivery.

Where a product issue is confirmed, we may provide a replacement, refund, or other appropriate resolution at no additional cost to the customer.

Photos or additional information may be requested to assist with the review process.

Exchanges

If you need a different size or variant, please contact support@trytruecare.com.

Exchange eligibility will be assessed based on product condition and availability.

Refund Processing

Once a returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Items

For hygiene, safety, or health protection reasons, certain items may not be eligible for return once opened or used.

Examples may include:

Opened personal care products
Opened topical products
Other products where return restrictions are required for health or hygiene reasons

If you are unsure whether an item is eligible for return, please contact our support team before initiating a return.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe shown at checkout, please contact our support team.

We will investigate the shipment and work with you to determine an appropriate resolution based on the circumstances.

Return Address

Return instructions and the appropriate return address will be provided by our support team after a return request has been approved.

Please do not send returns before receiving authorization and return instructions.

Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable laws.

Customers in the United Kingdom retain their rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.

Customers in the United States retain any rights provided by applicable federal, state, or local consumer protection laws.

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